Amgen Mock Interview
Master 33 Amgen interview questions covering biotechnology expertise, patient impact, and scientific innovation.
Question 20 of 33
What sources do you look to when you need to solve a complicated problem?
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Community Answers
The interviewer wants to know that you can think outside the box, or even ask for help when you are stuck on a complicated problem.
Maybe you look to a mentor or boss for advice. Perhaps you have handbooks, manuals, and systems you turn to for help. Offer some relevant examples based on your industry. If you work in the medical field, you may turn to textbooks, online research, colleagues, or even a patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem.
Show the interviewer that you are knowledgeable and equipped to handle these types of scenarios.
"When faced with a complicated problem, I will look to the resources that my current company has provided me. The answer is almost always in there. If it's more of a moral dilemma versus a knowledge-based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"To solve a complex issue, I will reach out to a manager or mentor from a previous role to ask them how they've handled such issues in the past. I am always ready to dive back into our handbook, but these types of scenarios are often not covered there, which is why I value a human, experiential approach. I know that there are so many folks in the industry who have so much to teach me and have probably already "been-there-done-that," so I love to utilize them as a resource."
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Anonymous Answer
I go to the past, how this situation has been solved in the past, and what was the outcome. I also ask SMEs and management for guidance.
Jaymie's Feedback
It's a great idea to look at similar past challenges and how they were resolved. Your response gives a mix of self-help techniques and also knowing when to ask others for support. Good job!
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