What is a major challenge or problem you faced at your last position?

"One of the challenges at my last job was a guardian was always picking up there child at least thirty minutes late every day. Generally after fifteen minutes the parent of guardian is charged extra. This guardian didn't care about the cost, so I had to have a discussion about the youth potentially not being able to the program if this were to continue. This conversation was very difficult because the child was always well behaved and almost never had to be redirected."

The interviewer wants to know about different difficulties that you've experienced with work. There are always going to be challenges when working, but it is important to remember that especially working with youth that any difficulties mean handling the issue but generally also talking to the parent or guardian as well.

For your answer think about a challenge you faced that you were able to fix with problem solving. Basing your answer off a situation that happened with youth will make your answer more powerful for the interviewer. Y

"One of my major issues I face at my last job was with two youth were using racial slurs towards another student. We had a zero tolerance rule against bullying there, and I had to have conversations with the youth and their parents. One child continue the following week to use the slurs and further action was needed for that student. I had to have another difficult conversation with the parent and had to make the decision to suspend the student from the program."