"The agency was running a special to close vacation deals for Greece. We were to promote these packages and close sales to the best of our abilities. While this was great and important to me, this one couple I was working with wanted a better deal. Rather than talking them into a trip they might not be as happy with, I worked with them past the promotion period to plan a great vacation to Italy."

A dictionary definition of the word ethics is "moral principles that govern a person's behavior or the conducting of an activity. This question is meant to put the candidate on the spot and to confuse them as to why it is actually being asked. It is to identify how much moral fiber you have and intentionally can put you on tilt if taken by surprise. Don't let this faze you. Be prepared and be ready to impress the interviewer with true and traceable answers. Ensure you state which situation you faced; the actions you took and the personal attributes you used to get the results you wanted. In a travel agency you might have an occasion where it is announced at the last minute that one traveler is disabled and you need to swiftly ensure that all the arrangements you have made can accommodate disabled travel. If part of the trip is disrupted then spontaneously issuing travel vouchers as a compensation would be a kind and moralistic act.