"Simply put, I ask for the sale. My process is to probe, listen, demonstrate options and ask for the sale."

Being a travel agent you have to know how to sell both products and services. The product is the holiday or travel package and the services is all the extras that go with that and the interviewer is looking to see that you can be versatile by doing both. From a sales person's point of view as a travel agent half of your task is done already. The customer knows what they want, when they want and how they want. You have not had to go out wearing out shoe leather finding a cold caller or a pointless lead. The customer has come to you as you have the product i.e. the holiday and they want that! The skills you can enhance are the techniques you use to make them add on the luxury extras. You can put a personal slant on it making out that you or a friend have experienced this wonderful day trip to a tropical island...pulling at the heartstrings is always a winner! At the end of the day your objective is to make your customer have the most pleasurable holiday or trip they possibly can so if you can embellish that experience with little extras which you will gain commission on then everyone will be happy and they will recommend your agency to their friends and the cycle of happy holiday experiences continues.