"Problems inevitably crop up when you're managing a project. As a project support officer, it's imperative that I know what to do in these situations. Whenever possible, I rely on my own experience, knowledge, and out-of-the-box thinking to come up with effective solutions. Having said that, though, I can recognize when I need to escalate the problem in order to resolve it. In these cases, I would first consult with the project manager, then our team members, and finally, the project sponsor if I've used every resource available and still need guidance."