Do you have any experience with process development?
There can be times when a project support officer might be called upon to create new processes or to modify old ones, particularly when working for a startup. The interviewer wants to know if you have any experience doing this or not. If possible, give an example of a time when you designed and put into practice a new process.
"I've definitely had experience creating new processes because throughout my career I've worked for several startups. They were moving from being very small and casual to larger companies that needed structure and therefore more procedures in place. More recently, I worked on a project with the HR team at a startup to put more structure in place around their onboarding procedures. We worked together to create steps that were followed every time someone new was hired, from collecting and recording their employment documents and setting up their workspace to assigning them a mentor and sending them a welcome package. This improved the onboarding experience for new hires and made the onboarding procedure easier for HR to carry out."
