"I love the saying, 'healing begins when people feel heard.' Whether or not I can help to solve the issue, I am always willing to listen. Sometimes people just need to be heard. If a patient comes to me with a problem that may be sensitive, I will give them my full attention. I work to understand what is concerning them. If it's appropriate, I will offer suggestions on how to address the situation. I use the SOAPIER approach (Subjective, Objective, Assessment, Planning, Implementing, Evaluating, Reassessing) for nearly every problem. I know this approach is often used in healthcare, and for good reason as it works for just about every problem, even situations where I need to extend empathy while also helping to problem-solve."