How do you handle it when a workplace situation makes you feel angry or frustrated?
Feelings of anger or frustration are bound to occur when working in a healthcare environment where situations can become hectic or high-pressure. Yet, not everyone has the skill set to handle those feelings well. As a skilled nurse, what differentiates you is the emotional intelligence you possess, allowing you to react to feelings of anger appropriately.
Everyone feels angry from time to time. When you respond, be honest and show that you are an authentic person rather than stating that you never feel angry. The interviewer is looking for evidence that can deal with conflict in a healthy way. If you have experienced a relatable situation, consider telling a brief story highlighting your ability to react to feelings of anger or frustration appropriately.
"I continually work on building my EQ, including my ability to handle feelings of frustration or anger in an emotionally intelligent way. I used to work with a physician who would say, 'when emotions run high, intelligence runs low.' When facing a situation where emotions run high, I try to sort out my feelings and stay focused on finding a solution. Using this approach, I avoid taking a situation personally and work towards an outcome that benefits everyone. Reacting poorly or having an outburst is not an option because the team and the patients suffer, and the outcome is never positive. I choose to react in a manner that benefits everyone and reflects well on my team and me."
