"Nursing is hard work, and I believe that all healthcare professionals deserve respectful communication. If I felt verbally abused or disrespected, I would remove myself from the situation and bring the issue to my immediate supervisor. A patient will lash out in most instances due to pain, grief, confusion, or other strong emotions. I understand that and do not take it personally. I don't think it's constructive to ignore situations like this and go about the day. This approach could invalidate a patient or a patients' family and make them more isolated. If I were at fault for a situation that caused a patient to feel angry, I would earnestly and honestly apologize and ask what I can do to resolve their concerns."