"Delivering sensitive or discouraging news is part of my responsibility as a nurse, and I must do this in a way that is professional yet shows empathy toward the person receiving the news. First, I make certain that it's my news to tell and that I have the authority and responsibility to deliver the information. If it's my information to deliver, I do not avoid that responsibility. I center myself and think of the situation from the other person's perspective. When possible, I make certain that I schedule time so I do not have to leave abruptly after delivering the news. I stay in their space and be silent but present if needed. The presence of someone else can be very comforting to a person feeling anxious or upset after receiving sensitive news."