What do you do when one of your patients or clients constantly questions your recommendations based on things they have read online?

"It's a fairly common challenge to have patients who have read things online or researched a diet plan to come into their appointment and share that information or second guess a recommendation I make because of what they've read. I often approach this gently and with a non-know-it-all attitude. I listen to what they are saying, and I will inquire about the qualifications of the person or website they read this on. For example, is it something a travel blogger posted about a new fad diet, or did they click an ad and read an article from social media? I encourage them to research online but advise them on credible sources so they can be aware as they read. I also will use past examples of a time or experience where what I'm recommending has worked. This is usually effective when speaking with weight-loss patients and sharing some of the patients I've helped in the past."

As a professional, it can be challenging when patients come in with their own diagnoses and thoughts on which meal plans or programs are best suited for them. This situation requires careful navigation as any dismissive or negative attitude can hinder the relationship. The interviewer would like to know how you navigate this scenario and is looking for a mix of personality, soft skills, and the ability to navigate a challenging situation.