Talk about a time there was a serious conflict on a team that you collaborated with. How did you resolve it?

"One of the employees on my current team was due to present at an industry conference, but he fell behind and couldn't put everything together in time. Everyone on our team was disappointed in his lack of commitment, and many people were upset with him. I was not scheduled to present, but I stepped in to cover for him. This situation meant I had to rearrange my schedule, cancel meetings and postpone a lunch event, but my company needed this presentation to be successful. I will always go above and beyond for my team, even when it isn't the most convenient."

When cooperating with people from different work backgrounds and various work styles in this MSL role, conflict is inevitable. Prior to your interview, try to think of an example of when a team you were a part of experienced a conflict. Be sure to highlight how you skillfully handled the conflict issue and reiterate to your interviewer that you will be the ultimate diplomat as their next MSL.