"As an MSL, excellent service to the physicians that collaborate with means going beyond what they expect from me. I regularly send follow-up communications after a new product is brought to them, asking if they have questions and just seeing how things are going with its use. I take the time to provide product training with the physicians and other staff, even if it means staying a few extra hours with them."

Excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the physicians you work with are looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your key experts when they tell you what they need. Also, it equals offering support when a physician maybe a little bit in over their head. Keep your answer brief but ensure that it packs a punch.