Creative Project Manager Mock Interview
Master 34 Creative Project Manager interview questions covering timelines, stakeholder management, and creative workflows.
Question 33 of 34
How do you handle performance issues within teams you are assigned to as a project manager?
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Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Some creative project managers are expected to monitor and ensure the performance level of their teams and the resources assigned to their projects. Interviewers ask this question to determine how a candidate deals with resource performance issues that are often complex in nature.
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Remember to go beyond alerting the manager of the resource to the performance issue in your response. While this might be a required step, hiring managers appreciate candidates that take steps to resolve performance issues within the team without formal escalation.
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
"One of the first things I do in a performance related situation is determine the root cause of the issue. Once I identify the cause, or mix of causes, I work with the resource to get them the support they need to fix the problem. This may mean speaking with their manager to adjust their workload, negotiating time off, assigning a mentor, securing time and funds for training, resolving a conflict with a co-worker, etcetera. I then partner with the resource to develop an action plan, a resolution timeline, and an accountability agreement.
Finally, I follow-up regularly to ensure the problem is fixed. In the event the issues continue, I escalate the problem per the agreement I made with the resource. I make it a point to be up front and transparent about my role in ensuring project and team success, and it is never a surprise if I have to resort to this type of action. Luckily, I have only ever needed to formally escalate a performance issue once in my career as a project manager."
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