QUESTION 11 OF 25

Would you say you are a better verbal or written communicator?

Good communication skills are expected in a call center role, so you should be strong in each of these areas. That said, you may feel more confident in one over the other. When responding to this question, start by briefly indicating your skill in each area before sharing which is stronger. Your interviewer might be asking this question to indicate where you would best fit on their team, so answer authentically to ensure the best fit for both you and the employer.

"I am a strong written and verbal communicator with several years of professional experience using both, though if I had to choose I would say that I am a better verbal communicator. I choose verbal because I really enjoy connecting with others, and I feel that I am able to better meet someone's needs when I can modify my communication in real time. I am confident in my ability to engage audiences and individuals with my captivating, almost storytelling way of speaking and sharing information."

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Call Center Mock Interview

Would you say you are a better verbal or written communicator?

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25 Call Center Interview Questions & Answers