Call Center Mock Interview

Practice 25 Call Center interview questions covering customer scenarios, problem resolution, and high-pressure communication.

WRITTEN BY CLARA CANON
QUESTION 14 OF 25

How would you rate your previous supervisor? What things did they do well and what things did they do poorly?

Sometimes, the reason we ultimately seek new work is a result of having a poor supervisor. Even if that is the case, you do not want to paint yourself in a bad light by speaking too candidly of a former supervisor. Interviewers might ask this question to better understand what dynamics you do and do not appreciate in a supervisor. This will help them gauge how well you might work with the supervisor you'd have in this role. So, when preparing for this question, outline a list of positives, challenges, and context to provide a balanced response.

"My previous supervisor was very caring and placed a lot of trust in our team, which I loved. She advocated for us when we had a particularly heavy workload and offered to step in and support in order to build teamwork and reduce stress. I would say the one thing that had room for improvement was her consistency with our check-ins. She placed such trust in us that, at times, we wouldn't have meetings with her for several weeks at a time. Of course, we were honored to be so trusted by our supervisor, though consistency in meeting and being able to connect is certainly helpful."

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25 QUESTIONS & ANSWERS · CALL CENTER
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