Practice 40 Touro University PA program interview questions covering clinical reasoning, patient care scenarios, and ethical decision-making.
Question 37 of 40
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I was working with someone whose parents were going through a divorce. This person was distracted, feeling insecure, and sensitive. They also started missing class. I guess they were feeling a bit victimized by what they were going through and projected that at me since we were partnered together on a project. I didn't feel their negative outlook was doing them any good, so I tried to offer a more objective lens. It wasn't appreciated, and they lashed out at me, misinterpreted my concern as insensitive, and accused me of using a tone I didn't intend. After the situation was de-escalated, I explained I was trying to help because I cared about them and didn't want their problems to go from bad to worse. I think this embarrassed them. A couple of days later, they apologized for the incident. I told them there was no need to apologize. We hashed it out and had no trouble moving forward. We are friends still to this day."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question is layered. The interviewers are looking for red flags. How you interpret this question will give your interviewer insight into your outlook on the world. Not only is your interviewer trying to get an idea of your personality and attitude, but also an idea of your communication skills and what you perceive as a problem. In the simplest terms, in this scenario, the last thing you want is to imply that the challenging person in this scenario was you, so avoid assigning blame. Objectify the situation, exhibiting an emotionally mature perspective, and explain how you navigated this terrain, ultimately leading to a successful resolution. In a healthcare setting, every member of the team has to communicate effectively and collaborate professionally, with as little emotion as possible. This is especially important when the health and safety of your patients depend on it.

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Written by Rachelle Enns
40 Questions & Answers • Touro University

By Rachelle

By Rachelle