"Working in the Supply Chain world and leading an efficient team, I consistently preach to my team about working smarter rather than harder. We have great tools in our work that are readily available, and the time spent learning to use them is well worth work saved in the end. This work saved can lead to time being spent on customer relations and that is a true win-win for me, my staff and our organization. Last year, I championed the move to a cloud based shipping and tracking system. Since implementation, our support staff has been able to focus their attention on more important tasks since customers can track details themselves with a few clicks of a mouse."