QUESTION 5 OF 27

How would you deal with an irate customer?

In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. Westpac New Zealand Limited wants to hear about a situation where you used your customer service skills to handle an angry customer.

"I had a customer complain about having to wait in line for so long on a busy Monday morning. She was so upset because now she was late for work and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."

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Westpac New Zealand Limited Mock Interview

How would you deal with an irate customer?

Unlock all 27 Westpac New Zealand Limited questions

27 Westpac New Zealand Limited Interview Questions & Answers