Westpac New Zealand Limited Mock Interview

Practice 27 Westpac New Zealand interview questions covering banking expertise, customer solutions, and regulatory knowledge.

Question 13 of 27

As a Business Analyst at Westpac New Zealand Limited, you will be tasked with working with diverse teams of stakeholders on different projects. How do you handle stakeholders that are difficult and bullheaded?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Leading a project team will put you in front of many differing personalities and you need to have the ability to work with every type of personality to be successful in this role at Westpac New Zealand Limited. While your interviewer may not be telling you that you will work with a difficult person because they know of a few, they're more looking to see how you utilize your communication and problem solving skills to make the situation better for everyone. As you answer this question, feel free to use an example from the past that highlights how you used your interpersonal skills to work effectively with a difficult person on a project team.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"Honestly, one of the things that I love the most about being a Business Analyst is the mix of people that I get to work with and if I took an honest look back over time, I'd say that every team that I was a part of had at least one difficult person to work with. In those situations, I rely on an empathetic approach that really tries to narrow down what makes that person tick on the job. With that knowledge in hand, I can then touch them in a relatable manner and even provide them with work that suits their needs the best."

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27Westpac New Zealand Limited Interview Questions & Answers

1.What are your top three strengths? How will you use them to make an impact at Westpac New Zealand Limited?

2.What are your thoughts on working in a position here at Westpac New Zealand Limited that had a lot of routine tasks each day?

3.At Westpac New Zealand Limited, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

4.In your own personal life, what banking products do you use and what benefits do you see in using them?

5.How would you deal with an irate customer?

6.The next Branch Manager that we hire here at Westpac New Zealand Limited needs to be adaptable and flexible as our market demands change over time. What have you done in recent years to promote your own personal and professional development to promote a

7.In your mind, why is it important that Westpac New Zealand Limited focuses on customer service?

8.Suppose you were on the job here at Westpac New Zealand Limited and a customer came in to complain about a fee charged for an overdrawn account. How would you handle the situation with that customer?

9.Do you have any experience or knowledge in detecting counterfeit cash or checks?

10.As a Personal Banker with Westpac New Zealand Limited, why is providing tailored customer service important? How would you make this a priority if hired for this role?

11.What are one or two of the aspects that you think you would love about our Teller job at Westpac New Zealand Limited?

12.In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

13.As a Business Analyst at Westpac New Zealand Limited, you will be tasked with working with diverse teams of stakeholders on different projects. How do you handle stakeholders that are difficult and bullheaded?

14.If working here at Westpac New Zealand Limited in this role and you found a more efficient way of handling a job duty or process, what steps would you take in order to ensure that your idea was heard?

15.At Westpac New Zealand Limited, we value diversity in our customer base and on our team. How do you work effectively with people from different backgrounds ?

16.What ideas could you bring to Westpac New Zealand Limited to help grow revenue in this branch?

17.Tell me about a time when you demonstrated you were trustworthy.

18.If a customer at Westpac New Zealand Limited had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

19.Give me an example of how you keep track of details while engaging in conversation.

20.Out of all of our products at Westpac New Zealand Limited, which one would you be most likely to use? Why?

21.How do you check your work for accuracy?

22.Walk me through your thought process when delegating responsibilities to others that you are responsible for. What are the important factors that influence your decisions?

23.At Westpac New Zealand Limited, we expect our Business Analysts to put extra emphasis into the risk management aspects of their project work. How have you performed risk mitigation and risk avoidance in your previous roles as a Business Analyst?

24.In this role with Westpac New Zealand Limited, we will rely on your analytical reporting skills on a regular basis. Why do you feel analytical reporting is important in the financial field?