As a Personal Banker with Westpac New Zealand Limited, why is providing tailored customer service important? How would you make this a priority if hired for this role?

"As in my current industry, I understand that your customers here at Westpac New Zealand Limited all have their own unique financial situation and needs in how I would work with them. Because of that, I have to work with each person on their own individual terms rather than taking the same canned approach with every customer I would work with. To help provide the most tailored customer service possible, I would take the time needed to get to know my customers and their needs and then work with them moving forward in their goals. As personal finance can often be frustrating, I would take my time to listen and understand my customer's frustrations as well to show that I truly care in helping them create a solid plan moving forward."