First and foremost here at Varian Medical Systems, our primary core value is putting our customers first. Talk about a time that you put the needs of a customer or colleague first. Why was it important to do so?
In the medical device industry, and in particular the cancer and oncology services industry, the customer drives business. With that in mind, almost any decision or new product at Varian Medical Systems takes the cancer patient and their physician/medical staff into consideration. For this question, your interviewer will be looking to see if you have this same customer centric focus by having you give an example of a time that you did. On top of the example that you give, be sure to explain why it was important to do so in that situation to give your interviewer the reassurance that you are always focused on the bigger picture in your work.
"Currently working as a Marketing Specialist for a large manufacturer, I consider my closes customers the internal sales and design staff. Last year, the design and production team had a last minute design change to a new product that was being rolled out in less than a month. Having had just finished up that advertising campaign a few weeks prior and moved on to other projects, I re-prioritized the work currently on my plate to do some emergency work on a completely new campaign for the redesigned product. My manager commended me for taking the bull by the horns in that situation and both the design and sales teams were very grateful as well."
