Varian Medical Systems Mock Interview

Practice 28 Varian Medical Systems interview questions covering oncology technology, regulatory standards, and clinical impact.

Question 3 of 28

At Varian Medical Systems, our medical devices can truly change people's lives. Sometimes, though, a patient may have a question or concern about one of our devices. How have you handled a difficult customer interaction in a previous position?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

The interviewer wants to know you can handle the stress of a difficult customer interaction. The customer could be a physician group who use the medical device or an actual patient who has a question or concern about your product. Show the interviewer that you can stay cool under pressure and resolve the concern.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"I am a lead in our department, so I take the calls that are escalated or too difficult for one of the other reps to handle. I had a customer who was yelling about how much money he spent on the device and it wasn't working. He was beyond the return date, so we couldn't give him a refund. I let him get all of his anger out and finish talking. I then asked him questions and always addressed him by first name to try and build some rapport. I learned that he hadn't been to see his physician to follow up. We have relationships with the care-givers at one of the local facilities, so I was able to put him on hold, and see when they had an appointment available. When I transferred him over to the scheduler, he had calmed down a bit. It wasn't a perfect scenario, but I tried to treat him with dignity and respect and not take it personal."

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28Varian Medical Systems Interview Questions & Answers

1.At Varian Medical Systems, we strive to make a positive impact on the lives of the millions that rely on our innovations. Talk about a time you had a positive impact on a colleague or a customer. How did you do this and how did it make you feel?

2.What interests you about working in the medical device industry?

3.At Varian Medical Systems, our medical devices can truly change people's lives. Sometimes, though, a patient may have a question or concern about one of our devices. How have you handled a difficult customer interaction in a previous position?

4.Do you have experience working in a compassionate environment? If so, what were the benefits of this type of work environment for you personally?

5.The technology in the medical device industry is changing rapidly. At Varian Medical Systems, we are investing in new technology to help patients and our teams do their jobs more effectively. How do you keep up to speed with changing technology?

6.At Varian Medical Systems, we believe in finding the most efficient ways of doing things. How have you used technology to be more efficient?

7.At Varian Medical Systems, our medical device products touch lives throughout the world. We have offices in over 20 countries. Tell me about experience you have working with a global workforce.

8.What does a great work team consist of in your eyes?

9.In the medical device industry, a background in science is really helpful so you can learn how our products work and help save lives. Tell me more about your background in health sciences or anatomy.

10.In the medical device industry, we are highly regulated by the FDA and other entities. What experience do you have working with regulatory bodies?

11.First and foremost here at Varian Medical Systems, our primary core value is putting our customers first. Talk about a time that you put the needs of a customer or colleague first. Why was it important to do so?

12.Tell me about a time you took initiative on your own.

13.When starting a new job, what are steps you've taken to develop a 30, 60, 90 day plan for yourself?

14.At Varian Medical Systems, we believe in continuous feedback so we can all improve. When is a time you received constructive feedback?

15.At Varian Medical Systems, we do a lot of cross functional team projects. Tell me about a project team you've been on and your role.

16.How do you want to grow your career within the medical device industry?

17.What is a work accomplishment you feel very proud about that you'd like to share?

18.In the medical device industry, it is important our teams are cohesive so we can continue to drive excellence. Tell me about a time you gave feedback to a peer?

19.Doing well by doing the right thing is one of our core values here at Varian Medical Systems. Have you ever encountered a time where doing the right thing was difficult during your career? How did you overcome that difficulty?

20.Here at Varian Medical Systems, we actively promote a culture of giving through many great programs that impact lives in a positive way. In what ways have you given back during your personal life or career?

21.At Varian Medical Systems, giving back to the community is really important to us. What are you doing in your current position to give back?

22.In the medical device industry, there is a lot of industry jargon and lingo and many acronyms to learn to understand the business. What are some strategies you've used to acclimate quickly when you've started a new job in the past?

23.Our focus here at Varian Medical Systems is to provide solutions in Oncology and the treatment of cancer. What knowledge or experience do you have in that arena and why does our mission interest you?

24.For you, what are the keys to treating those that you work for in a respectful and dignified manner?

25.Many of our projects have very strict timelines. Tell me about a time you missed a deadline or deliverable and how you handled it.

26.Talk about a unique partnership that you have developed during your career. Why was it unique and why was the partnership important to the success of you and your organization?

27.When is the most proud you've been of an organization that you worked for?

28.As the manager for this position, I'm wondering what inspires you to be the best you can be in your work? What can I do as your manager to help you feel inspired and empowered?