Think of how you like to be treated as a customer. Then, think of how you provide excellent customer service, treating your customers (patients) how you want to be treated. Describe the actions you take to provide excellent customer service to all, showing the interviewer you will be an asset to their team if hired. If you have received an award or recognition for the customer service or patient care you provide, be sure to include that in your response.

"I value excellent customer service when I am the customer and provide the same service to my patients and their families. I greet everyone with a smile; I introduce myself, ask their name, and how they are doing. I listen to their needs and provide a solution to their problem. I ask them if they have questions and clarify anything they do not understand. I thank them for choosing our facility and provide a business card so they can contact me at any time if they have questions."

"I value excellent customer service when I am the customer and provide the same service to my patients. I greet everyone with a smile; I introduce myself, ask their name, and how they are doing. I listen to their needs and provide a solution. I ask them if they have questions and clarify anything they do not understand. I thank them for their time and tell them to be sure to call if they have any questions after I meet with them."