Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?
At Shoppers Drug Mart, our customers are often in our store to purchase prescriptions and over the counter drugs to help them overcome illnesses, from the common cold to more serious health issues. The stress of illness can sometimes naturally lead to rude behavior on the part of the customer, but we expect our store associates to treat every customer with respect. Talk to the interviewer about how you respond when a customer is rude to you.
"I'm a really empathetic person, so my first reaction to a rude customer is to wonder what's going on beneath the surface -- I truly believe that most people don't start their day planning to be rude or unkind to others. I don't let rudeness phase me; usually, when a customer is rude to me, I respond with even more hospitality and kindness. I think it shows that customer that we care about them, and it shows any other customers who see the interaction that we really value and respect each of our customers."
