Take me through your career experience, including any experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

"I've only been working in retail for about six months, and so far I'm really happy that I made the transition into this industry. Before that, I was working in an IT support call center, where I learned plenty about excellent customer service and explaining complicated solutions over the phone, but I was really tired of the sedentary, isolated nature of the work. Making the transition to retail was difficult because I wasn't used to being on my feet all day or talking to customers in person, but I caught on really quickly, and now I love it."