Shoppers Drug Mart Mock Interview

Practice 28 Shoppers Drug Mart interview questions covering customer service, pharmacy operations, and retail excellence.

WRITTEN BY JORDAN HENRY

QUESTION 4 OF 28

At Shoppers Drug Mart we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

How to Answer

As a retail employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

Example Answer

"I think it's important to really hear what's going on behind a customer's complaint, whether they're expressing frustration about an attempted return or some other element of their shopping experience. A customer's frustration or upset is a signal to me to slow down and take the time to really listen. Most of the time, customers just want to know that their frustrations are heard and appreciated; if I stay positive, helpful, and understanding, usually the customer leaves feeling cared for even if they weren't able to return their ineligible item."

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28 Shoppers Drug Mart Interview Questions & Answers

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01 This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours? ~SHOPPERS DRUG MART 02 Shoppers Drug Mart puts customer service first. How do you ensure that you always put the customers' needs first? ~SHOPPERS DRUG MART 03 What do you know about Shoppers Drug Mart? Why do you want to work for us? ~SHOPPERS DRUG MART 04 At Shoppers Drug Mart we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return? ~SHOPPERS DRUG MART 05 We have a strong employee honesty program in place at Shoppers Drug Mart to prevent loss. What would you do if you discovered that a co-worker was stealing product or money? ~SHOPPERS DRUG MART 06 In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills? ~SHOPPERS DRUG MART 07 This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this? ~SHOPPERS DRUG MART 08 In our retail stores we take pride in our merchandising and keeping our stores neat and tidy. Do you consider yourself to be an organized person? ~SHOPPERS DRUG MART 09 At Shoppers Drug Mart we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us? ~SHOPPERS DRUG MART 10 Tell me 3 qualities you possess that make you a strong fit for this position with Shoppers Drug Mart. ~SHOPPERS DRUG MART 11 Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker? ~SHOPPERS DRUG MART 12 In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift? ~SHOPPERS DRUG MART 13 You will be responsible for a large amount of cash and valuable merchandise at Shoppers Drug Mart. What would your most recent employer say about your character and honesty? ~SHOPPERS DRUG MART 14 Have you researched our company values? What makes you the best candidate for Shoppers Drug Mart? ~EXPERIENCE 15 Take me through your career experience, including any experience in retail. What was the most challenging position you have held? Which was your favorite, and why? ~CAREER GOALS 16 What type of manager brings out the best in you? ~SHOPPERS DRUG MART 17 How do you handle a situation where your supervisor does not properly communicate information to you? ~COMPETENCY 18 Personality fit is important to us at Shoppers Drug Mart. How would you describe your personality? ~SHOPPERS DRUG MART 19 What type of work environment do you dislike working in? ~SHOPPERS DRUG MART 20 We need reliable people on our team at Shoppers Drug Mart. How many days were you absent from work last year? ~SHOPPERS DRUG MART 21 Describe to me your ideal employer. ~SHOPPERS DRUG MART 22 How can Shoppers Drug Mart motivate you on the job? ~SHOPPERS DRUG MART 23 Do you have reliable transportation? ~SHOPPERS DRUG MART 24 How do you handle situations that could cause you to be late or miss work? ~COMPETENCY 25 What draws you to a job at a pharmacy retailer? In what area do you think you'd be most useful? ~SHOPPERS DRUG MART 26 Tell me about a time you suggested a change about an organization to your employer. ~BEHAVIORAL 27 Why is this job at Shoppers Drug Mart right for you at this time in your career? ~CAREER GOALS 28 Tell me about a time that you disagreed with a supervisor. ~BEHAVIORAL

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Jordan Henry

Written by Jordan Henry

28 QUESTIONS & ANSWERS · SHOPPERS DRUG MART