Shoppers Drug Mart Mock Interview

Practice 28 Shoppers Drug Mart interview questions covering customer service, pharmacy operations, and retail excellence.

WRITTEN BY JORDAN HENRY
QUESTION 17 OF 28

How do you handle a situation where your supervisor does not properly communicate information to you?

Strong communication skills are key to accomplishing store tasks and building a strong team, but miscommunication still happens between managers and team members from time to time. Talk to the interviewer about how you approached a situation where miscommunication happened between you and a supervisor. What did you learn from that situation?

"When I was hired at my current job, my manager had miscommunicated the length of my first training shift: she had told me two hours in her email, but when I arrived I quickly realized I was expected to stay much longer. Unfortunately, I had to get to my other job, so I talked to the manager about it directly without accusing her of the miscommunication -- I told her I must have misunderstood her expectations. She let me go to my other job, and when I came back for my next shift she told me that she had reread our email exchange and apologized for the miscommunication."

Jordan Henry
28 QUESTIONS & ANSWERS · SHOPPERS DRUG MART
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