Scotiabank Mock Interview
Practice 32 Scotiabank interview questions covering banking expertise, customer scenarios, and values alignment.
Question 6 of 32
Scotiabank strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Client retention within the financial services industry is an important part of running a strong business and is especially important to Scotiabank as a client-centric firm. Scotiabank takes its responsibility towards its clients very seriously; with just one slip up, a high-profile client can easily take their business to a competitor. For this question, your interviewer will be looking to hear that you understand your role in the customer retention equation. Make sure to hit on the point that doing the small things -- like prompt communication and follow-up -- goes a long way towards keeping clients happy.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"I learned a few very important things from a senior mentor early in my career that I still hold near and dear to my heart to this day. First, clients expect me to be responsive to their needs to ensure that they keep their business with me. Because of this, I return phone calls and emails as soon as I can, even if that means in the evening, the early morning, or on a Sunday afternoon. These small actions go a long way in showing my clients that I care. Another key to the success of my long-term clients is my ability to set and manage expectations for them. Clients desire to have a plan and know what that plan entails and I pride myself on my ability to work with them to set goals and a plan to achieve those goals."
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