At Scotiabank, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

Scotiabank's number one pillar as a company is 'Customer first.' No matter what position you are interviewing for at Scotiabank, your interviewer is looking to hear what customer service means to you in your work and how you apply that philosophy in your everyday work life. Your interviewer wants to hear that your experience and approach to working with customers will align with Scotiabank's client-centric business model. Whether you discuss problem-solving or making people happy, this should be reflected in any examples that you give.