Scotiabank Mock Interview
Practice 32 Scotiabank interview questions covering banking expertise, customer scenarios, and values alignment.
Question 9 of 32
Our clients here at Scotiabank expect top-tier service and products, and we will expect you to provide that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Scotiabank looks to set themselves apart from their competition by delivering top-notch service. No matter what role you would take on with Scotiabank, a solid understanding of the gold standards of customer service is paramount. If your experience in customer service is limited, spend some time researching the most important rules of customer service within the financial services industry. Remember: show, don't tell. Use a specific example if you have one, and discuss the tangible outcomes that resulted from the actions that you took.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"A couple of years ago when I was working customer service in retail, a customer was looking for what happened to be a discontinued item of clothing for her sick mother. The easy route would have been simply looking it up, telling her it was discontinued, and having her be on her way. I took down the customer's contact information and let her know that I could contact our person who handled archived products. If we could track it down, I would be in touch. With a simple phone call, my colleague could track the item down from the supplier and have it coordinated to ship directly. We put the customer in direct contact with the supplier, and she was ecstatic. Looking back on that situation, I felt that it was the right thing to do given the situation that the customer was in and knowing she was a loyal customer of ours."
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