Flexible customer interaction is the name of the game at Scotiabank as they rely on excellent customer service to retain and grow their client base across the world. For this question, your interviewer is looking to get a sense of how you use your communication skills to your advantage in your work and how those skills will benefit Scotiabank. As you discuss the solid communication skills and methods you've developed over the years, emphasize that you thrive in client interactions and have the ability to be both persuasive and trusted as a resource.