"I often look for opportunities to go over and above when it comes to customer service. One memorable time was when a senior woman was struggling to get from the clinic doors to her car. I was on break but saw her through the window. I ran out and greeted her, asking if I could assist. She was so thankful that she ended up calling my manager that day to compliment my kindness."

You need to go beyond "service with a smile" when answering this question. Make your reply memorable! This question offers you an excellent opportunity to be a stand-out candidate, so be sure to also reiterate why going above and beyond in this role at Saint Vincent Hospital will be important.

"Providing great service to patients, their families, suppliers, and community members is essential to any great healthcare organization and something I would take seriously at Saint Vincent Hospital. Last year in my current job, we were providing community education to students on the dangers of tobacco. Rather than give a canned speech they've likely heard a few times before and knowing how impressionable they were, I worked with teams of physicians and nursing staff to put together an impactful presentation for them. Even though it took extra time, the feedback I received from students and teachers that day made it all worth it."