Tell me 3 qualities you possess that make you a strong fit for this position with Sainsbury's.

"I have a lot of natural confidence, so I'm not easily frustrated or flustered when faced with unexpected situations, new challenges, or upset customers. I'm very fun-loving, so I tend to be the one on the team that tries to lighten the mood if it's been a really long day and everyone needs some motivation -- laughter really is the best medicine! Finally, my friends and family always tell me that I'm a good listener, which I think translates well into a customer service-based role -- if customers have a question or complaint, they can tell from my body language and response that I'm really listening to their requests."