QUESTION 4 OF 30
How do you handle customer complaints?
Addressing customer complaints will likely be a part of your role at Sainsbury's, and the interviewer wants to hear that you can confidently talk through a customer's complaint. How would you create a great customer experience while also standing by company policy?
"When a customer has a complaint, I always make sure I stop any other tasks I'm working on so I can really focus my attention on the customer. I make eye contact and use nonverbal cues to let the customer know I'm really listening to them. And of course, I offer to correct any mistakes that were made or loop my manager into the conversation if a more specialized response is required."
