32 REI Interview Questions & Answers

01 This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours? ~REI

02 REI seeks to 'educate, inspire, and outfit customers for a lifetime of outdoor adventure and stewardship.' How would you incorporate this model into your customer service strategy? ~REI

03 What do you know about REI? Why do you want to work for us? ~REI

04 At REI, we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return? ~REI

05 We have a strong employee honesty program in place at REI to prevent loss. What would you do if you discovered that a co-worker was stealing product or money? ~REI

06 In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills? ~REI

07 What do you think about REI's co-op approach to their business? ~REI

08 In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display? ~REI

09 At REI we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us? ~REI

10 Tell me 3 qualities you possess that make you a strong fit for this position with REI. ~REI

11 Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker? ~REI

12 How would you feel if your manager asked you to fill in for a coworker who quit unexpectedly or failed to show up for their shift? ~REI

13 You will be responsible for a large amount of cash and valuable merchandise at REI. What would your most recent employer say about your character and honesty? ~REI

14 Have you researched our company values? What makes you the best candidate for REI? ~EXPERIENCE

15 For REI employees, retail experience is preferred but not essential. Do you have any retail or sales experience? ~REI

16 Do you have any experience with volunteer work? Are you interested in being on volunteer cleanup teams? ~REI

17 How do you like to be recognized for your accomplishments? ~COMPETENCY

18 Tell me about a time when you made a suggestion requesting change in an organization. ~BEHAVIORAL

19 What is the most competitive work situation you have experienced? How did you handle it? What was the result? ~REI

20 Based on your research into REI, where do you see room for improvement? What can we be doing better? ~EXPERIENCE

21 What type of manager brings out the best in you? ~REI

22 How do you handle a situation where your supervisor does not properly communicate information to you? ~COMPETENCY

23 Personality fit is important to us at REI. How would you describe your personality? ~REI

24 What is your favorite outdoor activity? ~REI

25 We need reliable people on our team at REI. How many days were you absent from work last year? ~REI

26 Describe to me your ideal employer. ~REI

27 How can REI motivate you on the job? ~REI

28 What are your salary expectations? ~REI

29 REI has a competitive incentive plan. How do you feel about performance incentives? ~REI

30 What do you hope to learn from this job at REI? ~REI

31 Do you have reliable transportation? ~REI

32 How do you handle situations that could cause you to be late or miss work? ~COMPETENCY

REI Mock Interview

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

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32 REI Interview Questions & Answers