REI Mock Interview

Practice 32 REI interview questions covering outdoor passion, co-op values, and customer service excellence.

WRITTEN BY JORDAN HENRY

QUESTION 4 OF 32

At REI, we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

How to Answer

REI has a 100% Satisfaction Guarantee for the majority of our products, but from time to time customers may try to return items that don't meet the criteria for this return policy. Talk to the interviewer about how you would respond to a customer who wanted to argue with you about making a return.

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

Example Answer

"First, I would tell the customer that REI's return policy is extremely generous, and there are very few exceptions to the 100% Satisfaction Guarantee. If they were trying to return an item that didn't meet the criteria, I would gently but firmly tell the customer we can't accept the return. If they continued to argue and were becoming combative or aggressive, I would get my manager involved."

Previous Question Next Question

32 REI Interview Questions & Answers

Jump to any question in the set.

01 This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours? ~REI 02 REI seeks to 'educate, inspire, and outfit customers for a lifetime of outdoor adventure and stewardship.' How would you incorporate this model into your customer service strategy? ~REI 03 What do you know about REI? Why do you want to work for us? ~REI 04 At REI, we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return? ~REI 05 We have a strong employee honesty program in place at REI to prevent loss. What would you do if you discovered that a co-worker was stealing product or money? ~REI 06 In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills? ~REI 07 What do you think about REI's co-op approach to their business? ~REI 08 In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display? ~REI 09 At REI we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us? ~REI 10 Tell me 3 qualities you possess that make you a strong fit for this position with REI. ~REI 11 Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker? ~REI 12 How would you feel if your manager asked you to fill in for a coworker who quit unexpectedly or failed to show up for their shift? ~REI 13 You will be responsible for a large amount of cash and valuable merchandise at REI. What would your most recent employer say about your character and honesty? ~REI 14 Have you researched our company values? What makes you the best candidate for REI? ~EXPERIENCE 15 For REI employees, retail experience is preferred but not essential. Do you have any retail or sales experience? ~REI 16 Do you have any experience with volunteer work? Are you interested in being on volunteer cleanup teams? ~REI 17 How do you like to be recognized for your accomplishments? ~COMPETENCY 18 Tell me about a time when you made a suggestion requesting change in an organization. ~BEHAVIORAL 19 What is the most competitive work situation you have experienced? How did you handle it? What was the result? ~REI 20 Based on your research into REI, where do you see room for improvement? What can we be doing better? ~EXPERIENCE 21 What type of manager brings out the best in you? ~REI 22 How do you handle a situation where your supervisor does not properly communicate information to you? ~COMPETENCY 23 Personality fit is important to us at REI. How would you describe your personality? ~REI 24 What is your favorite outdoor activity? ~REI 25 We need reliable people on our team at REI. How many days were you absent from work last year? ~REI 26 Describe to me your ideal employer. ~REI 27 How can REI motivate you on the job? ~REI 28 What are your salary expectations? ~REI 29 REI has a competitive incentive plan. How do you feel about performance incentives? ~REI 30 What do you hope to learn from this job at REI? ~REI 31 Do you have reliable transportation? ~REI 32 How do you handle situations that could cause you to be late or miss work? ~COMPETENCY

RELATED SETS

Bloomingdale's, Inc.

Jordan Henry

Written by Jordan Henry

32 QUESTIONS & ANSWERS · REI