REI Mock Interview

Practice 32 REI interview questions covering outdoor passion, co-op values, and customer service excellence.

Question 21 of 32

What type of manager brings out the best in you?

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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

Employee engagement is very high at REI, and we're proud of that. Our leadership teams work hard in every level of our organization to make sure we're motivating and bringing out the best in each of our employees. Talk to the interviewer about positive relationships you've had with your managers in the past. What made those relationships so positive?

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

"I'm really grateful to have had great managers throughout my career, but my most recent manager stands out as the best. She always knew exactly what each of her employees was working on, but she was never guilty of micro-managing. I always felt empowered to do my work but also ask for help or feedback if I felt stuck. Her enthusiasm for the work was contagious; if a coworker was having a bad day, she always had a kind work or positive spin on the situation that turned the energy around. She's the exact kind of person I love working for."

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32REI Interview Questions & Answers

1.This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

2.REI seeks to 'educate, inspire, and outfit customers for a lifetime of outdoor adventure and stewardship.' How would you incorporate this model into your customer service strategy?

3.What do you know about REI? Why do you want to work for us?

4.At REI, we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

5.We have a strong employee honesty program in place at REI to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

6.In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

7.What do you think about REI's co-op approach to their business?

8.In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

9.At REI we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

10.Tell me 3 qualities you possess that make you a strong fit for this position with REI.

11.Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

12.How would you feel if your manager asked you to fill in for a coworker who quit unexpectedly or failed to show up for their shift?

13.You will be responsible for a large amount of cash and valuable merchandise at REI. What would your most recent employer say about your character and honesty?

REI Mock Interview

What type of manager brings out the best in you?

32REI Interview Questions & Answers

1.This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

2.REI seeks to 'educate, inspire, and outfit customers for a lifetime of outdoor adventure and stewardship.' How would you incorporate this model into your customer service strategy?

3.What do you know about REI? Why do you want to work for us?

4.At REI, we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

5.We have a strong employee honesty program in place at REI to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

6.In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

7.What do you think about REI's co-op approach to their business?

8.In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

9.At REI we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

10.Tell me 3 qualities you possess that make you a strong fit for this position with REI.

11.Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

12.How would you feel if your manager asked you to fill in for a coworker who quit unexpectedly or failed to show up for their shift?

13.You will be responsible for a large amount of cash and valuable merchandise at REI. What would your most recent employer say about your character and honesty?

14.Have you researched our company values? What makes you the best candidate for REI?

15.For REI employees, retail experience is preferred but not essential. Do you have any retail or sales experience?

16.Do you have any experience with volunteer work? Are you interested in being on volunteer cleanup teams?

17.How do you like to be recognized for your accomplishments?

18.Tell me about a time when you made a suggestion requesting change in an organization.

19.What is the most competitive work situation you have experienced? How did you handle it? What was the result?

20.Based on your research into REI, where do you see room for improvement? What can we be doing better?

21.What type of manager brings out the best in you?

22.How do you handle a situation where your supervisor does not properly communicate information to you?

23.Personality fit is important to us at REI. How would you describe your personality?

24.What is your favorite outdoor activity?

25.We need reliable people on our team at REI. How many days were you absent from work last year?

26.Describe to me your ideal employer.

27.How can REI motivate you on the job?

28.What are your salary expectations?

29.REI has a competitive incentive plan. How do you feel about performance incentives?

30.What do you hope to learn from this job at REI?

31.Do you have reliable transportation?

32.How do you handle situations that could cause you to be late or miss work?