Quest Diagnostics Mock Interview
Master 35 Quest Diagnostics interview questions covering lab operations, patient service, and diagnostic testing protocols.
Question 13 of 35
In the lab industry, problems arise frequently. When a major problem arises in your work, what is your first reaction?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you will fit with their existing team.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"When a major problem arises, my first instinct is to take a step back and absorb what just happened. I like to gather my thoughts, make an action plan, and make sure I communicate with anyone that needs to be kept abreast of the situation."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Perhaps your computer crashes, and you realize you may have just lost all of your hard work. Or maybe you are facing a staffing shortage like many other clinical labs. Demonstrate to the interviewer that you take a methodical approach to problem-solving rather than reacting impulsively when a problem occurs.
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Jaymie
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Anonymous Answer
I practice mindfulness in my day-to-day life, I know that when major problems arise it is best to take a deep breath, gather my thoughts, and make a plan of attack while making sure I communicate with others about the situation.
Jaymie's Feedback
Great work! It sounds like you can remain calm under pressure, think critically, and use your communication skills to share the plan with others.
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