How to Answer: In the lab industry, problems arise frequently. When a major problem arises in your work, what is your first reaction?
Advice and answer examples written specifically for a Quest Diagnostics job interview.
2. In the lab industry, problems arise frequently. When a major problem arises in your work, what is your first reaction?
Why the Interviewer Asks This Question
The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you will fit with their existing team.
Written by Ryan Brunner on August 1st, 2022
How to Answer
Perhaps your computer crashes, and you realize you may have just lost all of your hard work. Or maybe you are facing a staffing shortage like many other clinical labs. Demonstrate to the interviewer that you take a methodical approach to problem-solving rather than reacting impulsively when a problem occurs.
Written by Ryan Brunner on August 1st, 2022
1st Answer Example
"When a major problem arises, my first instinct is to take a step back and absorb what just happened. I like to gather my thoughts, make an action plan, and make sure I communicate with anyone that needs to be kept abreast of the situation."
Written by Ryan Brunner on August 1st, 2022
2nd Answer Example
"I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."
Written by Rachelle Enns
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