QUESTION 17 OF 30

Tell me about your training in customer service, hospitality, or another related field.

Working on a cruise line means that you will be serving others, at all times of the day. A cruise ship job does not stop at 5 PM, and you may be required to deliver 'service with a smile' at all hours of the day. The interviewer would like assurance that you have training in the world of hospitality and customer service. Discuss any on-the-job training you have received or any coursework you have committed to, related to customer service.

"I have spent the past eight years in a hospitality environment, first with boutique hotels, and then in resort hotels. My customer service training has included topics such as balancing professionalism with personality, effective communication, and dispute resolution."

"I am newer to my career but have taken a course in dispute resolution and strategic problem solving while attending university. My new business administration degree also offers a great deal of knowledge when it comes to savvy decision making and clear communication. I am confident in the knowledge that I possess and look forward to furthering my training with Norwegian Cruise Line."

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Norwegian Cruise Line Mock Interview

Tell me about your training in customer service, hospitality, or another related field.

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30 Norwegian Cruise Line Interview Questions & Answers