How would you deal in an emergency situation, while at sea?
Safety and emergency response will be an integral component of your training, should you be hired by Norwegian Cruise Line.
If you have received training in cruise line emergencies, discuss this training with the interviewer.
If you are new to the cruise line industry, express how you would instinctually deal in an emergency. Also, let the interviewer know that you look forward to receiving proper training.
"I have been training in emergency response and would follow these steps. First, remaining calm, I would help guide our guests to the muster station. Next, I would suit up the guests with lifejackets, starting with the children and their parents. I would then carefully follow the steps given to me by the captain, depending on the nature of the emergency."
"I understand that ships have special emergency procedures that all cabin and crew are trained on before setting sail. It's important to remain calm and in control during these situations, to avoid any panic and unnecessary chaos. Although I have no training on cruise ship emergency management, I do believe that the first step would be to guide everyone to the muster point and start suiting the most vulnerable guests with lifejackets first."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
We have been trained on how to conduct ourselves during an emergency and the first thing is to always keep calm, listing to the instructions being announced on the PA system, or wait for the emergency alarm which will help you understand the gravity of the situation, move the guest to the mustering station in an orderly manner using hand signals assuring them everything will be okay.
Stephanie's Feedback
It sounds like you have good problem-solving skills and understand the importance of staying calm during stressful situations. Good for you!
