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Royal Caribbean International Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Leisure     Cruises    
Question 1 of 30
Why do you want to work for Royal Caribbean International over other cruise lines?
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How to Answer
It's essential that you can articulate why this role with Royal Caribbean International is superior to similar positions with their competitors. Perhaps you connect with the company mission and values, maybe they offer employee perks beyond what their competitors advertise, or they have a much better industry reputation. Whatever your reasoning may be, assure the interviewer that you bring dedication to working for Royal Caribbean International and that you are excited to be their newest representative.
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1.
Why do you want to work for Royal Caribbean International over other cruise lines?
It's essential that you can articulate why this role with Royal Caribbean International is superior to similar positions with their competitors. Perhaps you connect with the company mission and values, maybe they offer employee perks beyond what their competitors advertise, or they have a much better industry reputation. Whatever your reasoning may be, assure the interviewer that you bring dedication to working for Royal Caribbean International and that you are excited to be their newest representative.

Rachelle's Answer #1
"My interest in working for Royal Caribbean International comes from the fact that I had an incredible family vacation on your cruise line a few years ago. My experience was unforgettable, and I am excited to have the opportunity to share that with other people who trust Royal Caribbean International for their special holidays. I appreciate all of the amenities that you offer and that your customer service goes far beyond the minimal expectations."
Rachelle's Answer #2
"When I was researching cruise line jobs, the job postings from Royal Caribbean International stood above the rest. They are upbeat and welcoming, just like the experience that you offer those who vacation with you. Your workplace culture, branding, and overall vibe speak the loudest to me, over any of your competitors. I would be a proud representative of Royal Caribbean International."
2.
How would you deal in an emergency situation, while at sea?
Safety and emergency response will be an integral component of your training, should you be hired by Royal Caribbean International.

If you have received training in cruise line emergencies, discuss this training with the interviewer.

If you are new to the cruise line industry, express how you would instinctually deal in an emergency. Also, let the interviewer know that you look forward to receiving proper training.

Rachelle's Answer #1
"I have been training in emergency response and would follow these steps. First, remaining calm, I would help guide our guests to the muster station. Next, I would suit up the guests with lifejackets, starting with the children and their parents. I would then carefully follow the steps given to me by the captain, depending on the nature of the emergency."
Rachelle's Answer #2
"I understand that ships have special emergency procedures that all cabin and crew are trained on before setting sail. It's important to remain calm and in control during these situations, to avoid any panic and unnecessary chaos. Although I have no training on cruise ship emergency management, I do believe that the first step would be to guide everyone to the muster point and start suiting the most vulnerable guests with lifejackets first."
3.
Have you ever planned an international vacation?
Since you are applying to work for a travel-based company, you should be ready to highlight any experience you have planning vacations for yourself. Discuss where you have traveled, and be sure to mention the best of your experience. If you have planned a cruise vacation before, give some details on your trip, how you designed it, and what you loved about it.

Rachelle's Answer #1
"I have planned two international vacations before. One was a cruise for myself and my parents, with Royal Caribbean International actually. I used a travel agent to ensure that all of the details were perfect. We had an excellent time exploring the ship, the port towns and took in a few excursions. The other vacation I planned, I booked online by myself. It was a simpler resort vacation in Costa Rica."
Rachelle's Answer #2
"I have not been lucky enough to do any international travel. I have planned a 12-week US-wide road-trip in the past, right after I graduated from university. One of the reasons why I am so excited to work for Royal Caribbean International is for the international travel opportunities. I realize that I will not be vacationing per se; however, to even be able to see these places all over the world briefly, is enough for me."
4.
Working on a cruise line means long hours and trying guests. How do you handle extended periods of stress?
Working on a cruise ship is not all fun and games, and the interviewer would like to know that you are aware of potential stressors on the job. Just like in any customer service role, you will be under times of stress with grouchy guests, and straining physical activity. Assure the interviewer that you can handle these times with professionalism and poise. If possible, give examples of a time when you have been under pressure in the workplace.

Rachelle's Answer #1
"I have been under extended periods of stress before, from my time in University and earning a double degree, to working in the service industry in busy and high-pressure environments. When I am feeling extra stressors, I will take a minute to collect myself with a few deep breaths, and remind myself of the positive things I experienced that day. Taking myself back into a mentality of gratitude always helps."
Rachelle's Answer #2
"I am no stranger to extended periods of stress. I have worked internationally in the past, away from all family and friends. I have also worked in high-pressure retail sales environments. When I feel added pressure, I will ask to take a quick breather if possible. Most of the time, removing myself from the situation for just a couple of minutes will help. If that is not possible, I will run through a list in my head of all the good things that happened that day. I find that when I stop dwelling on the stressors, and more on the positives, things turn around for me."
Anonymous Answer
"When I used to work under pressure, I will ask to take a quick breather if possible, to remove myself from the situation for just a couple of minutes. Or listen to some of my favorite songs after work to relax, which is usually very useful to me."
Rachelle's Answer
These are good stress coping mechanisms. Can you include an example of a time when you were under pressure for a period of time? Stories and examples are always more memorable to an interviewer.
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5.
Describe the typical Royal Caribbean International customer, and the type of vacation they are seeking.
According to Cruise Lines International Association (CLIA), the typical cruise vacationer is:

- 93% Caucasian
- 46 years or older
- 65%+ have post-secondary education
- 80%+ are married
- 58% work full-time
- 90K+ household income

Show the interviewer that you have done your research on the typical customer that Royal Caribbean International may attract.

Rachelle's Answer #1
"I understand that the majority of your customers are upper-level income earners, mostly married, ages 45 and over. I have also read that many of your customers come back for a cruise every three years which is an excellent rate considering the planning and cost associated with such elaborate vacations. I would say that your average customer is seeking a blend of adventure and luxury. Is this correct?"
Rachelle's Answer #2
"I have been on a couple of cruises through Royal Caribbean International and found that your cruises are very family oriented. My research tells me that your customers are seeking a vacation out of the ordinary, where they can leave their cares at home. Is this accurate to say?"
6.
How would you handle a rude customer?
When you work on a cruise ship, everything you do is customer service based. You will often come across rude individuals, which is inevitable, in the customer service game, unfortunately. The interviewer wants to know that you can handle such a situation with professionalism. Give an example of a time that you had to deal with a challenging customer situation. Be sure to include the positive outcome.

Some ways that you can efficiently handle a rude customer:

- Remain kind, polite, and pleasant
- Actively listen to their grievances
- Apologize for the situation
- Maintain a neutral tone of voice
- Avoid taking anything they say, personally

Rachelle's Answer #1
"When I was working as a bartender, I handled many rude customers who were also intoxicated, which always adds a challenging twist! I made sure to let anything rude they said to slide off my back like it was nothing. I just kept smiling, and doing my job! I still handle rude customers this way. Smile, and move on, disallowing any hurt feelings."
Rachelle's Answer #2
"I have thick skin when it comes to customers. This resilience to rude allows me to remain calm kind, and polite while they unload their feelings. Also, it's amazing what a warm smile will solve when a customer is rude to your face. Try it - it's nearly impossible to be mean to someone who is smiling at you!"
7.
In this role, you will be traveling for three months on, and two weeks off. How will you manage this with your personal life?
As a cruise ship member, your schedule could be a few weeks at sea, up to a few months at a time. Before Royal Caribbean International hires you, they need to be sure that you can handle the schedule without it affecting your personal or family life. Briefly touch on the ways that you have prepared your family and friends for the potential change. Let the interviewer know that you are ready to set sail!

Rachelle's Answer #1
"I have already prepared my family for the fact that I may be away for a few months at a time. They are very excited for me and think this will be an unforgettable experience. I am not new to travel so being away from home will not be an issue for me, regarding homesickness, for instance."
Rachelle's Answer #2
"I have already lined up care for my dog, and a temporary housemate to help me with the cost of rent, and home maintenance while I am away. This opportunity is a great one for me and those who matter the most, fully understand how important it is that I succeed and feel supported. Everyone is doing their part to make it work."
8.
Which area of our ship do you have the most interest in working?
When applying to a cruise line, you will have a plethora of options when it comes to choosing a department or area of interest. Opportunities may be available in:

- Guest services
- Food & Beverage
- Gift Shop
- Casino
- Cruise programs
- Human resources
- Jewelry
- Medical
- Engine
- Music
- Salon
- Surveillance and security

There are hundreds of opportunities available. Be ready to highlight for the interviewer the areas which you are most interested.

Rachelle's Answer #1
"I have a solid background in food and beverage, with many years of bartending as well as upscale dining service. I could fit well with any position in the F&B department."
Rachelle's Answer #2
"I have a background in security and surveillance. When I saw that you have an opening for a Surveillance Operator, I knew I had to apply. I have formal STCW training (Standards of Training, Certification, and Watchkeeping) and am passionate for the hospitality industry."
Anonymous Answer
"I have a solid background in food and beverage, with nearly two years of upscale dining service. I could fit well with any position in the F&B department."
Rachelle's Answer
Nicely put, and to the point. You sound very confident.
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9.
The crew of Royal Caribbean International greatly range in background, ethnicity, and culture. Tell me about your exposure to diversity.
On most cruise lines, you can see dozens, if not hundreds, of backgrounds and ethnicities represented. Cruise lines are well known for their vast diversity when it comes to hiring. Nearly any culture you can think of will be represented on the ship. Assure the interviewer that you embrace diversity and are driven to include those, no matter how different they are from you.

Rachelle's Answer #1
"I understand that the crew at Royal Caribbean International will represent nearly any culture I could imagine. I genuinely enjoy getting to know those who are different from me and learning from them. My time in university, I was exposed to people of all different beliefs and lifestyles. I have also traveled around the world, giving me valuable exposure to a variety of cultures and experiences."
Rachelle's Answer #2
"One of the reasons why I am so interested in working for Royal Caribbean International is the fact that you do embrace diversity so much. I want to know people different from me and expand my knowledge far beyond my own backyard. I look forward to meeting your diverse crew!"
10.
Name the top 3 qualities you would look for when hiring cruise line staff.
If you look through a variety of job postings from Royal Caribbean International you will see there are common characteristics they seek when hiring new employees.

These characteristics include:

- Pride in your customer service
- Positive personality
- Willingness to adapt
- Regard for safety
- Respectful and trustworthy

Show the interviewer that you are aware of what it takes to be a successful employee at Royal Caribbean International. If you were in charge, who would you hire and why?

Rachelle's Answer #1
"If I were hiring cruise line staff, I would look for people who could adapt to changing situations, who were quick problem solvers, and who carried a positive attitude everywhere you go. I believe that I fit the bill in all three of these areas. My references could vouch for this as well."
Rachelle's Answer #2
"Hiring cruise line staff is likely a difficult task since you want to find people who excel in customer service, who can handle the unique lifestyle and at the same time, stay as long-term as possible. I imagine the industry attracts more transient individuals that you would prefer. If I were hiring, I would look for someone dedicated to the hospitality industry, has a genuine interest in travel, and who wanted to work in a close-knit team environment. I would be sure to check references as well."
11.
Do you have any talents or unique hobbies we should know about?
This question is similar to the 'tell me something I wouldn't know from reading your resume' question. When cruise lines look to hire, they love to entertain candidates with a lot of potential in multiple areas. For instance, perhaps you are excellent with bartending, and you can assist on the entertainment side of the ship. Discuss any talents or hobbies that you may have. You can give a more relaxed response to this question.

Rachelle's Answer #1
"I grew up playing basketball and was the captain of my college basketball team. I learned a lot about leadership, healthy competition, and being a team player. I am open to trying new things and, should you need someone to help with the sports and activities side of your program, I could be an excellent resource."
Rachelle's Answer #2
"I have many hidden talents! I love to act, sing, and dance. If you think I could incorporate that into a bartending act, we could be onto something! Seriously though, I am interested in a multitude of topics and am happy to fill in where needed."
12.
Have you ever been on a cruise? What was your experience?
Before you can fully understand what life is like working on a cruise, you should take one! The cruise experience is a vacation in a league all its own. Never-ending entertainment, delicious dining, and unique shopping. A cruise ship can indeed have it all. Share with the interviewer your experience on a cruise. What stood out to you the most? What memory do you always return to when you think about that trip? If you have never taken a cruise, be sure to do some research by reading travel blogs.

Rachelle's Answer #1
"I was on a Christmas family cruise a couple of years ago with Royal Caribbean International. My experience was so wonderful, that is when I vowed to come back as an employee one day. I loved the variety and that I could spend nearly every day in a new city or country, exploring the culture and trying new things. I am excited to help give this opportunity to the guests of Royal Caribbean International."
Rachelle's Answer #2
"Although I have never been on a cruise vacation, I have read about them on a variety of travel blogs and performed a great amount of research before coming here today. I look forward to learning more about the ways that Royal Caribbean International creates unforgettable experiences for their guests."
13.
How do you interpret the term "ship life", and what do you expect from our workplace culture?
'Ship life' is the term used by workers on cruise ships, referring to the unique workplace culture and lifestyle they lead, by working for weeks or even months at a time, on board a cruise ship. The interviewer would like to know that you have a reasonable understanding of what ship life will bring you, the good and the bad. It's vital to Royal Caribbean International that you join their organization with realistic expectations, and not thinking that the job is all fun and games because you will be traveling around the world. Discuss what you understand to be the workplace culture aboard a cruise ship.

Rachelle's Answer #1
"I believe the term 'ship life' is referring to the unique position crew members are in, working on a ship for long periods of time. I understand that working on a cruise ship is not all fun and games like in movies, for instance. What I expect from your workplace culture is a sense of community but also some growing pains as you get accustomed to working on a ship with potentially hundreds of nationalities and differences. I am eager for the excellent training and new experiences; however, I know that some days will be more emotionally challenging than others."
Rachelle's Answer #2
"From my understanding, 'ship life' is the way of life onboard a ship, where you work, eat, sleep, and play day in and day out. Working on a cruise ship is a unique experience, and I do know, not always fun and easy. I am prepared to put in the hard work in exchange for life-changing experiences and opportunities. I expect that your staff is well-trained, embracing of diversity, and inclusive by nature. Is this accurate to say?"
14.
How do you handle yourself in large crowds of people?
Cruise ships can hold thousands of passengers, with the worlds' largest holding over 6,000 people at a time. With that many people under one roof, the interviewer needs to know that you can handle the capacity of people without becoming overwhelmed or moody. Talk to the interviewer about a time when you have been exposed to large crowds. Assure the interviewer that you can handle the pressure and challenges that come along with this workplace environment.

Rachelle's Answer #1
"I have worked many Black Friday retail rushes and popular concerts to know that I am okay in a large crowd of people. Although I do appreciate my personal space and alone time now and then, I do find it energizing to be around large amounts of people."
Rachelle's Answer #2
"Large crowds of people are no problem for me. I have worked on cruise ships with capacity from 3,000-5,000 people with no issues. I am a true extrovert, so I do find it energizing to be around many people at one time."
15.
If you could set sail to any place in the world, where would you go, and why?
This question is one of interest, but also may be one to test your geographical knowledge. The last thing you want to reply with a city and country that do not exist, for instance! Other than that, there indeed is no right or wrong answer to this question. Choose a unique destination that will make you a stand-out candidate. If you choose Paris, for the Eiffel Tower, you may not be memorable.

Rachelle's Answer #1
"I love to travel and have had many great opportunities in the past few years. If I could choose any destination for my next, I would pick to stay at the Icehotel in Jukkasjarvi, Sweden. It's so interesting to me that I could stay in a hotel carved entirely out of ice. Also, the town has historic buildings to explore, such as an old church dating back to approximately 1607."
Rachelle's Answer #2
"I have a bucket list, actually, and would love to tell you about it! A couple of years ago I made a list of the most fascinating UNESCO World Heritage sites and decided that I would choose one from North America, Central America, the Caribbean, South America, Africa, Asia, and Europe. So far, I have visited Leon Cathedral in Nicaragua, and Ephesus in Turkey. Next, I am planning for the Paleolithic Caves in Spain. It's important to me that I am well traveled and exposed to what our beautiful world has to offer."
Anonymous Answer
"I love to travel, and I want to go to Italy. When I was working in the restaurant, I saw a lot of traditional Italian delicacies, such as Minestrone, Mushroom Risotto, Gelato, and so on. I wanted to go and taste them in person. On the other hand, I've seen a lot of pictures of Italy on the Internet. I think it's amazing! If I can go boating on the waterway in Venice, or lie on the beach in Sicily, I think it will be exciting."
Rachelle's Answer
Nice answer! You really bring this desire to life for the interviewer with your beautiful (and delicious-sounding) descriptions!
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30 Royal Caribbean International Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Why do you want to work for Royal Caribbean International over other cruise lines?
  2. How would you deal in an emergency situation, while at sea?
  3. Have you ever planned an international vacation?
  4. Working on a cruise line means long hours and trying guests. How do you handle extended periods of stress?
  5. Describe the typical Royal Caribbean International customer, and the type of vacation they are seeking.
  6. How would you handle a rude customer?
  7. In this role, you will be traveling for three months on, and two weeks off. How will you manage this with your personal life?
  8. Which area of our ship do you have the most interest in working?
  9. The crew of Royal Caribbean International greatly range in background, ethnicity, and culture. Tell me about your exposure to diversity.
  10. Name the top 3 qualities you would look for when hiring cruise line staff.
  11. Do you have any talents or unique hobbies we should know about?
  12. Have you ever been on a cruise? What was your experience?
  13. How do you interpret the term "ship life", and what do you expect from our workplace culture?
  14. How do you handle yourself in large crowds of people?
  15. If you could set sail to any place in the world, where would you go, and why?
  16. To work with Royal Caribbean International you will need to complete a full background check, along with a medical examination. Are you okay with this?
  17. Tell me about your experience working around children.
  18. Are you CPR and First Aid certified?
  19. How would you go above and beyond to make a guests' vacation their best trip ever?
  20. How do you feel about living in shared accommodation while working on our ship?
  21. How do you feel about the Royal Caribbean International dress code and code of conduct?
  22. Tell me about your training in customer service, hospitality, or another related field.
  23. What type of promotion, or long-term opportunities, would you be looking for from Royal Caribbean International?
  24. Do you think that you can sustain the cruise ship lifestyle for the long term?
  25. Do you like being around people?
  26. How much do you think this job should pay?
  27. When a problem requires a quick solution, how do you respond?
  28. Have you ever worked in a cross-functional environment?
  29. Describe your working relationship with your previous or current colleagues.
  30. Are you bilingual?
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