How would you go above and beyond to make a guests' vacation their best trip ever?
It is crucial that you answer this customer service based question with enthusiasm and clarity. Try to dig deeper than the usual 'service with a smile' response. Give specific examples on how you would make a guest of Norwegian Cruise Line feel like they just took the vacation of their dreams.
"I know how I would like to be treated on my 'home away from home' and would start by remembering guests names, and their preferences. I would greet them with a smile every time, and ask them about their day. Asking how I can better serve them is also a great way to ensure that they are receiving more than expected during their cruise vacation."
"Customer service is one of my key strengths. I will commit to delivering the best service ever, ensuring a memorable trip, by providing more than just their basic needs. Asking a guest how their excursion was, helping them with a difficult gift shop jewelry purchase, or even memorizing the names of their children, are all excellent ways to go above and beyond. I look forward to attending the superior customer service training from Norwegian Cruise Line as well."
