Microsoft Finance Internship Mock Interview

Practice 30 Microsoft Finance Internship interview questions covering Excel modeling, financial analysis, and behavioral scenarios.

Question 18 of 30

Tell me about a time when you were under a lot of pressure? What was going on and how did you get through it?

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Kevin Downey
Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

"I was on the phone with an unhappy customer. As soon as I took the call, they were quite aggressive. I realized they weren't adept at non-defensive communication. So I took notes, distilling facts from their emotional output. Once I had a clear and objective lens of what the situation was, I could aptly and calmly mirror their grievance back to them in a more impartial way. Once they affirmed my understanding of their situation was correct, I was able to empathize with them and calm them. From there, I maintained a calm and steady, patient approach, and the call ended amenably."

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