How do you provide excellent customer service?
When interviewing for Kaiser Permanente, one of the questions that may come up is how you provide excellent customer service. This question is important because Kaiser Permanente is committed to providing exceptional care and service to its patients. They want to ensure their employees share this commitment and have the skills and mindset to deliver the highest level of customer service. Your answer to this question will give the interviewer insight into your approach to customer service and how you handle challenging situations. It's important to be honest and specific in your response, highlighting examples of how you have gone above and beyond for customers in the past. Doing so demonstrates that you have the right attitude and skills to thrive in a customer-focused environment like Kaiser Permanente.
"To provide excellent customer service, I actively listen to my customers and address their concerns with empathy and understanding. Responding quickly and effectively to their inquiries is crucial, and going above and beyond to meet their needs whenever possible can make a big difference. It's also important to seek feedback and use it to continuously improve my service, showing a dedication to excellence. Ultimately, treating customers with respect and making them feel valued and appreciated is the most important aspect of providing exceptional customer service. You can be assured I will continue offering excellent customer service if hired for the position."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I always introduce myself to my patients regardless of whether they are sedated and intubated or not. I do the same with family and I shake their hands. I listen to them and their concerns with empathy and understanding.
Jaymie's Feedback
These are all great ways to provide a positive patient experience. Well done!
