QUESTION 12 OF 30

Tell me about the last customer service skill you learned.

It is essential to a hiring company that you are someone who is willing to learn new skills. Being eager to add to your professional repertoire is an excellent way to stand out from the competition. Some new skills related to customer service can range from linguistic to communication, to software capabilities. If there is a skill that you want to learn, and have not yet taken advantage of, you can mention your interest.

"The last customer service skill that I learned included a course on dispute resolution management. I feel this course helped me a great deal when it comes to my confidence level, and working with disgruntled customers. I would like to take the advanced level of this course, as a follow-up."

"I recently took a 'Communication for Managers' workshop and am thrilled with the outcome, and everything that I learned. Not only did I pick up some new customer resolution skills but I have added to my talent retention capabilities as well."

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JD Wetherspoon Mock Interview

Tell me about the last customer service skill you learned.

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30 JD Wetherspoon plc Interview Questions & Answers