JD Wetherspoon Mock Interview
Practice 30 JD Wetherspoon interview questions covering pub operations, customer service, and team dynamics.
Question 11 of 30
How do you feel about promoting a new menu item, or upselling, during every customer interaction?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer wants to know that you would be comfortable taking a customers' order and turning it into an opportunity to add on menu items or upgraded beverages. If you have a specific example of a time when you made this happen, this is an excellent addition to your reply. Be sure to mention any training that you have in sales, upselling, or a similar skill.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have a few years of experience selling in a retail environment where upselling was very important. I am fully comfortable putting in some extra time to turn a customer order into a bigger sale. For instance, I could recommend a larger drink or an additional side dish."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
I believe that each customer service interaction should be considered an opportunity to upsell or turn an order into a larger one. I am very comfortable doing so when I can stand behind the quality of the food items that I represent."
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