JD Wetherspoon Mock Interview
Practice 30 JD Wetherspoon interview questions covering pub operations, customer service, and team dynamics.
Question 21 of 30
How would you respond to a customer who wanted to send their food back?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Oh, the woes of working in the service industry! Whether you work at an upscale restaurant or a fast food establishment, you will come across customers now and then, who are difficult to please or take advantage of you or your restaurants' hospitality. JD Wetherspoon plc will likely have procedures in place for situations such as this. You can refer to previous training you received, and discuss with the interviewer how you would react. This question is not the opportunity to go on a tangent about terrible customers. Keep your answer to the point and present your solution.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I come from the school of thought that the guest is always right. This philosophy means that no matter how far into their meal they are - they can send it back. Now, with that said, if the person is a repeat offender I may approach the situation differently. Do you have a policy in place for this type of situation?"
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If the kitchen did not prepare a guests' meal correctly, I want to know. I believe the only way to get better is to learn from constructive criticism, no matter how frustrating it may be in the moment. The customer is always right, but I will ask questions so that I can repair the situation rather than just put a band-aid on it."
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