QUESTION 10 OF 30

JD Wetherspoon plc values our customers. Do you agree with the phrase 'The customer is always right'?

'The customer is always right' has been a long-standing mantra for service-based organizations. Do you agree with this mantra? Why, or why not? The interviewer would like to see you respond positively. If possible, take a look at the company website to see what their mantra or customer service statement is.

"Although I believe that the customer is not always right - it's important to treat them as though they are. Within the limitations of health and safety, etc.; I believe it's best to accommodate the customer within reason."

"Some customers are quite impossible to please so I would not go so far to say that the customer is always right. With that said, I do treat every customer with the utmost respect and do put their needs first in all reasonable situations."

Unlock all 30 JD Wetherspoon plc questions

Master hospitality questions that Wetherspoon managers use to select candidates.

Get Started

Previous Question Next Question

JD Wetherspoon Mock Interview

JD Wetherspoon plc values our customers. Do you agree with the phrase 'The customer is always right'?

Unlock all 30 JD Wetherspoon plc questions

30 JD Wetherspoon plc Interview Questions & Answers