Home Bargains Mock Interview

Practice 31 Home Bargains interview questions covering customer service, merchandising, and value retail operations.

Question 11 of 31

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?

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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

Our customer-centric business model means we always put our customers first, even if they aren't showing us the same courtesy and respect that we show them. Talk to the interviewer about how you turn negative customer interactions into positives.

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

"I really believe in being a brand ambassador when I'm at work, so I always do my best to make sure that customers' needs are met regardless of their attitude. If a customer is rude or aggressive toward me, I treat them with kindness and hospitality. It's never okay to react in a negative way to a customer who is upset or having a bad day. Being a brand ambassador sometimes means swallowing your pride when a customer is rude to you."

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