QUESTION 11 OF 31

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?

Our customer-centric business model means we always put our customers first, even if they aren't showing us the same courtesy and respect that we show them. Talk to the interviewer about how you turn negative customer interactions into positives.

"I really believe in being a brand ambassador when I'm at work, so I always do my best to make sure that customers' needs are met regardless of their attitude. If a customer is rude or aggressive toward me, I treat them with kindness and hospitality. It's never okay to react in a negative way to a customer who is upset or having a bad day. Being a brand ambassador sometimes means swallowing your pride when a customer is rude to you."

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Home Bargains Mock Interview

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?

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